Frequently Asked Questions
Lash Alchemy Growth Serum
What Ingredients are in Lash Alchemy Lash Growth Serum?
Lash Alchemy Growth Serum has a paraben, sulfate & hormone-free formula, and is proven to be a healthy and effective treatment to repair and
grow your lashes.
Ingredients - Purified Water, Hyaluronic Acid, Collagen, Cucurbita Pepo Pumkin
Seed Extract, Myristoyl Pentapeptide-17, Arginine, Vitamin B7.
Is Lash Alchemy Lash Growth Serum Vegan?
Lash Alchemy is
Vegan and Cruelty free, made with only natural ingredients.
Is the Lash Growth Serum safe to use?
Our Lash Serum is entirely safe, as it has undergone clinical testing, ensuring its
compatibility with sensitive eyes and contact lens wearers.
How do I apply the Lash Growth Serum?
First clean your eyelids. Shake bottle. Then apply a stroke of your Lash Alchemy Growth Serum to your upper lash line. Apply growth serum once
every morning or night for 12 weeks. Keep applying after these 12 weeks to maintain growth. Individual results may vary.
Precaution: Avoid contact with the inside of your eye.
How long before I see results?
Typically, you can expect to see results within 4 to 6 weeks, with the most significant outcomes becoming evident by the
12-week mark
Is it ok to use with eyelash extensions?
Yes, in fact wearing Lash Alchemy Growth Serum
while having lash extensions can actually help rejuvenate and make your lashes
last longer, potentially reducing the need for frequent refills.
The Growth Serum is applied to the skin and not the lashes so it will not interfere with
the glue.
Can I use the Growth Serum while Pregnant or Breastfeeding?
Our lash growth serum is made with all natural ingredients
however, we suggest you consult your doctor before using. This decision needs to be made by you and your doctor.
Everlasting Y-Tool
What is the Lash Alchemy Everlasting Y Tool?
The Lash Alchemy Everlasting Y Tool is a specialised tool
designed for use in the lash lift industry. It assists lash artists in creating perfect lash fans with ease and precision.
How does the Y-Tool Work?
You can view Y-Tool instructions here
How do I clean and maintain the Y-Tool?
Rinse with warm water to remove any debris or residue.
Apply a small amount of soap or dishwashing liquid and
gently rub it with your fingers or soft brush to lather the soap.
For stubborn residues, you can use an old tool brush to
gently scrub the Y-Tool.
Rinse the Y-Tool under warm water to remove all soap
residue. Make sure no soap is left.
Dip a cotton ball or swab in an antiseptic solution (like
rubbing alcohol). Rub the entire surface of the Y-Tool with the alcohol soaked
cotton ball or swab until you cover all areas.
Please the Y-Tool on a clean towel or paper towel to air
dry. Avoid using a cloth that might introduce lint.
Once dry, visually inspect to make sure the Y tool is clean
and free from any residue.
What are the benefits of using the Y-Tool?
The Everlasting Y-Tool offers numerous benefits, including
precision teeth for flawless lash wraps, oil-stained to prevent staining, a luxe rose gold finish for elegance, built-in ruler for measurements, easy cleaning for hygiene, and sustainability, making it a must-have for lash artists and enthusiasts alike.
General Questions
How much is shipping and how long does it take?
AUSTRALIA WIDE
FREE standard shipping Australia Wide
Standard shipping (5-7 business days)
Express shipping (2-3 business days) - $15.00 AUD
NEW ZEALAND
FREE standard shipping on orders over $100.00 AUD
Standard shipping (7-10 days) - $20.00 AUD
UNITED STATES
FREE standard shipping on orders over $100.00 AUD
Standard shipping (6-18 days) - $20.00 AUD
THE U.K.
FREE standard shipping on orders over $100.00 AUD
Standard shipping (6-18 days) - $20.00 AUD
WORLDWIDE
Standard shipping (6-18 days) - $20.00 AUD
Can I return my order?
Lash Alchemy will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 30 days of purchase;
no refund will be made for products that have been opened, used or are returned
damaged.
You can view our returns policy here
How can I purchase for Wholesale or become a Stockist?
Under our Shop
tab there are wholesale units available for purchase, if you need different quantities please email us at info@lashalchemy.com.au
and a member of our team will get back to you within 24 hours.
To become a Stockist please fill our Stockist Application form here
What is the 90 Day Growth Guarantee?
We believe in our product so much that we have a 100% money-back guarantee if you don't see any results within 90 days. We will ask for before
and after photos taken both either looking up or down, clearly visible natural lashes and with dates, so please ensure you take photos before you start using
The Lash Alchemy Growth Serum.
Please apply the serum every night for 90 days to see full results, this is a condition of our guarantee.
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