Refund & Return Policy


Lash Alchemy will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 30 days of purchase; no refund will be made for products that have been opened, used or are returned damaged.

To return a product please contact

All shipping costs for returns are the responsibility of the customer.

If the product purchased is defective or you feel is not as advertised, please email us at prior to returning the products and we will work with you to resolve the issue.

In the event your order arrives to you damaged, please email us at and we will work with you to resolve the issue.

Please return your order to: LASH ALCHEMY 67 Frankston Gardens Dr, Carrum Downs VIC 3201 AUSTRALIA.

We will notify you via email once your return has been received and approved. The refund will be processed to the original method of payment.

*We recommend using a tracked service to return the goods as all transport risks are borne by the sender.